Delivery Policy
1. Order Processing Time Orders will be processed within 1 to 3 business days after successful payment. Order processing takes place Monday through Friday, excluding weekends and public holidays. Orders placed after 4:00 PM on Friday will be processed the following Monday. Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and delivery details. Please note that order processing time and shipping time are two different concepts.
2. Delivery Destinations Currently, we offer delivery services to customers located in the United States and Canada. Deliverable destinations may vary depending on the service coverage of our partner carriers. If you cannot select your region at checkout, it means that delivery is currently unavailable for that destination.
3. Estimated Delivery Time Estimated delivery time varies by destination. United States Estimated Delivery Time: 7–12 business days Canada Estimated Delivery Time: 7–12 business days The above delivery times are estimates; actual delivery times may vary due to factors such as customs clearance, weather conditions, or carrier delays.
4. Shipping Costs Shipping costs will be automatically calculated at checkout based on the delivery destination and order details. We may offer free shipping promotions from time to time. If such promotions are currently in progress, the relevant information will be prominently displayed on the checkout page. Once the order has been shipped, the paid shipping costs will not be refunded.
5. Order Tracking You will receive a tracking number via email after your order is shipped. Category updates may take 2 to 5 business days, depending on the carrier's processing speed.
6. Customs, Duties, and Taxes For international orders, customs duties, taxes, or import fees may apply, depending on the regulations of the destination country or region. These fees are determined by the customs authorities of the destination country and are borne entirely by the customer.
7. Delivery Delays or Lost Packages Although we work with trusted logistics providers, delivery delays may still occur due to the following reasons: Customs inspection Inclement weather conditions Service disruptions by the logistics carrier Seasonal demand peaks If your order does not arrive within the expected timeframe, please contact our customer service team for assistance.
8. Incorrect Delivery Address It is the customer's responsibility to provide accurate delivery information at checkout. If an incorrect or incomplete address is provided and the order has already been shipped, we may not be able to correct the delivery address. If your package is returned due to incorrect address information, additional shipping costs may apply when reshipping.
9. Contact Us
Yiwu Qianhai Silicone Products Co., Ltd.
Mobile: 86+ 15669593664
Email: support@noahnori.us
Address: Room 301, Building 3, No. 21, Donghebei Street, Chengxi Subdistrict, Yiwu City, Jinhua City, Zhejiang Province, China (Zhejiang) Pilot Free Trade Zone, Jinhua City, Zhejiang Province, China Postcode: 322000
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